I propose a ~30 day user remove when a ticket fails. This should wart off anyone selling a dying or unreliable method/service.
Even if funds are safe - here’s what happens:
Your clients get upset when you can’t deliver
Time and energy is gone arguing / following-up
SWAPD leadership loses their fee
Have seen it from VIP and higher. remove them for a month and see if they’ll continue opening tickets and ripping users off. You stop their cashflow and increase the safety and quality here for everyone. I loathe seeing a member continue to earn despite their feedback score.
Terrible idea, not every ticket is designated for success. As long a seller is clear on its success rate and intentions, they should not be punished for failing. Obviously, if it happens a few times in a row, then you can take appropriate steps.
I have lost clients who were my high profile clients.
Lost nearly 60,000$ from unsuccessful tickets.
I had clients who were buying from me for years and i los them because of this.
The ticket says 100% and the seller doesn’t deliver.
This is harmful for me, my client and swapd
Seller is the only one who loses nothing.
Buyers need to understand where they’re getting a service from. If they choose a new member or someone with a weak track record, failure is almost guaranteed. That’s why asking for past success before starting is basic due diligence.
Once you’ve actually been a seller yourself, instead of only reselling, you’ll realize no service in this industry can ever be 100%. original buyer usually understands the risks, but the reseller demands perfection every time. Even services that start off looking like a guaranteed 100% can face issues, and that’s just reality. No seller, no matter how good, can deliver 100% without exception.
I agree with you seller should convey the risk model to their client.
However, even guys with solid ratings get hit with negative feedback and they get to operate business as usual. The buyer stands to lose the most. It’s not like leaving a bad google review because your sandwhich was cold.
This is now my client losing faith in me reducing the chance of future business and that’s bigger than a single ticket. Long-term implications suck.
And how many guys get away with selling temporary results that quiet literally undo themeslves in 30-60 days? That’s like renting results.
The reality is, this problem can never be fully eliminated. It’s not just Swapd the entire industry faces the same challenge. No service is ever 100% guaranteed, no matter how experienced the seller is. Mistakes happen, things go wrong, and that’s just how it works.
If you want to succeed in this space, you have to accept this reality. Either you quit trying to chase perfection, or you slowly learn to understand how the system works and adapt. Nothing else will change it.
What about cases where a freelancer spends a week delivering updates, and the client approves each step of the process, only for the client to return on delivery day and say they expected better?
Situations like this can be frustrating. Freelancers shouldn’t be stigmatized for it we’re human, and there’s always room for improvement. At the same time, clients have their own expectations, and sometimes those expectations aren’t fully expressed until the end.
The truth is, no freelancer has a perfect five-star record. Even when you put in your very best effort, some clients may still feel the work didn’t meet their standards.
So the real question is: how do we fairly handle such cases, where effort and communication were there, but satisfaction still falls short?
OP is talking about sellers claiming 100% Success Rate, and then failing on delivery. He’s not talking about sellers that make it known that the Success Rate of the service is not guaranteed.
I’ve dealt with many sellers who are straightforward with their success Rate. If it’s not guaranteed, they will say this. This gives the buyer the opportunity to know whether they want to attempt to provide the service to their client, or just to hold off or seek out another seller. But if a seller is telling buyers 100% Success Rate, and then failing on the job, this can cause turmoil between the buyer and the client, as the client purchased the service under the expectation that the service was guaranteed.
A seller on here can tell a buyer 100% Success Rate, fail on the job… and it will have a small affect on their sellers success ratio, as long as they keep completing jobs. For a buyer, that one failed job can be the end of the relationship between them and their client.
