This has been something I have tried to navigate and it has proved challenging. The seller success ratio was supposed to mitigate this some, and to an extent it has, but mostly for newer sellers with a lower amount of transactions.
Multiple reputable sellers on this site have lost me referral networks and destroyed my relationships with clients by overpromising, overcharging, and under delivering. Oftentimes, the cost of service is not proportional to the quality being provided.
Ultimately it comes down to these sellers not at all caring about how their shortfalls actually affect resellers relationships, off-site networks, or clients.
As buyers, we must begin to leave negative feedback when sellers overpromise and underdeliver. It doesn’t matter who the seller is. Leave honest feedback. if they oversold you, asked for an extension, and failed, leave them a review that lets other buyers understand your experience in a respectful, professional manner.
Part of the problem is that new buyers are apprehensive to leave lower-star feedback because they’re scared of negative retaliatory feedback from high-ranking members, and oftentimes reputable sellers will attempt to persuade you to remove your negative feedback.
Do not be bullied into altering your feedback, and lean on Administrators for assistance if you feel you’re being antagonized for leaving an honest review.
SWAPD is built on a strong buyer network and buyers have a duty to the SWAPD community to leave honest feedback. Honest feedback can increase the likelihood of positive buyer experiences, decrease the amount of unnecessary ticket work that administrators currently endure, and ultimately contribute to the overall growth of the platform.
The feedback score coupled with reading actual comments helps.
But I think whenever you’re selling something in high-demand the wave of orders (particularly the reviews) contradict things going wrong. You see everyone praising them. It’s good stuff. Then you get wrecked out of no where and that’s the focal point.
Like outside a review system there’s no real consequence to sellers who cost us our direct relationships off-site.
I can count at least 7+ tickets where fulfillment was temporary. As in 30, 60 days and then I’m SOL. But seller got paid in full and kept 100% of the money. And nowhere in his threads does he state there’s a guaranteed fail rate after X amount of time. Because all tickets failed 1-2 months after completion. Incredibly misleading/deceptive IMO.
Sure, but for some services this is just the nature of the business and we do need to clearly communicate these risks with offsite clients. Something like an account pullback on a purchased account should not happen, but an account being resuspended 30-60 days after un-suspension is very common. Transparency with clients offsite about these risks is pivotal and allows your clients to make informed decisions.
Absolutely, this is a powerful idea. If buyers could leave detailed feedback on the specific gig they purchased beyond just “good” or “great” it would add immense value to the community. Future buyers could then see which gigs a seller can reliably deliver 100% of the time, and which ones are less predictable, giving a more accurate expectation for that particular service.