I have this old account where I lost access to my phone number for 2FA. After login I saw that IG is now able to confirm my identity with this video selfie thing instead of sending an confirmation sms to the lost phone number. I tried it a couple of times but they always rejected me. I wanted to do it again right now and whenever I log in it takes me straight to the In-App browser and there I cannot do the video confirmation?! I have pictures of me in that account but they are old af and mostly covered by phone or something else…
Any ideas are much appreciated!
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What worked for me is that i sent a selfie video showing my id. Almost all my photos were in a mirror with half my face same as you so i flipped the camera in the same video and recorded myself in the same angle as my mirror photos, got my account back the same day.
I wanted to do that but I couldn’t access the video ident feature anymore after I tried 5 times. I think they restricted it
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