Buyer/seller ticket management policies

The following article explains proper ticket managing rules that apply to buyers and sellers. Breach of the following guidelines may result in a 60-day suspension, revoking privileges, and being financially responsible for things like bank wire/BTC fees (for refunds).

Payments

All payments should be remitted within 7-days, starting from the date of posted payment instructions. Extensions will be possible in case of unforeseen reasons or if requested by buyer/seller/staff.

Transfers

Buyers/sellers have a maximum of 7-days per response. Please note, responses such as “working on it” or “give me time” will not be tolerated. We encourage users to respond as promptly as possible, and in case of unforeseen events (travel/emergencies), the user shall let all parties involved know about possible delays.

Services

Prolonged services do not require prompt updates. However, if a buyer/seller asks for an update, users are required to respond within 7-days. Please remember, responses such as “working on it” or “give me time” will not be tolerated. We encourage users to respond as promptly as possible, and in case of unforeseen events (travel/emergencies), the user shall let all parties involved know about possible delays.

Deadlines

Buyers have the right to immediately back out of a checkout ticket if the deadline set in the terms wasn’t met. Extensions are possible with the mutual agreement of SWAPD staff and the buyer/seller. If a deadline is passed, a new date of completion has to be presented and upheld.

Refunds

Failed services/transfers (passed deadline/unable to deliver/locked accounts) that require a full refund generate bank wire fees. These fees can cost as little as 25 USD all the way up to 75 USD. Sellers who fail to deliver for whatever reason will be responsible for this fee. SWAPD staff may place the seller’s account on hold until this fee is remitted.

Feedback

Users are strongly encouraged to leave feedback for their checkout tickets, whether successful or unsuccessful. Leaving an unjust one-star review out of retaliation is against the rules and can be disputed by the receiving party.

Ethics

SWAPD is a place of business. Users are discouraged from using profanities and disrespecting others. While we all like to have a little fun, please keep in mind that we should all act respectfully. Calling people (for example) “bro” and using l33t sp34k to talk to clients will be strongly condemned.

Tagging

SWAPD staff monitors all tickets every day, even though it sometimes may seem like we’re away. Rest assured, even if we’re quiet, we’re keeping tabs on things. Tagging @Administrators frequently is unneeded, and that function should only be used if you do not receive a response from the SWAPD agent managing your ticket within 24 hours. Repeat offenders may face consequences such as service restrictions.

Responsiveness

Users have 7-days to respond to buyer/seller questions/concerns, whatever they may be. The exception is YouTube transfers since they carry a mandatory 7-day wait time.

Payouts

All payouts on completed tickets have an (up to) 48-hour wait time. Tagging staff is unneeded and unwelcomed.

BTC/Crypto Fluctuations

SWAPD is not responsible for the current monetary value of deposited BTC funds held in escrow. It’s unwelcomed to rush staff if (for example) you’re waiting on the payout and BTC value is dropping at the moment. We suggest alternative payment methods for users who may have found themselves in such situations.

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