Ticket Management Guidelines
This article outlines the essential rules for managing tickets, which apply to both buyers and sellers. Violating these guidelines may result in a 60-day suspension, loss of privileges, and financial responsibility for expenses such as bank wire or crypto fees (for refunds).
Payments
All payments must be made within seven days from the date of posted payment instructions. Extensions are possible in case of unforeseen circumstances or upon request by the buyer, seller, or staff.
Transfers
Buyers and sellers are allowed a maximum of 7 days to respond. Responses like “working on it” or “give me time” are not acceptable. We encourage prompt responses, and in the event of unexpected delays (e.g., travel or emergencies), the user should inform all parties involved of possible delays.
Services
Extended services do not require immediate updates. However, if a buyer or seller requests an update, users must respond within seven days. Responses such as “working on it” or “give me time” are not tolerated. We encourage users to respond promptly, and in the case of unforeseen events (e.g., travel or emergencies), users should communicate possible delays to all parties involved.
Deadlines
Buyers have the right to withdraw from a checkout ticket if the agreed-upon deadline is not met. Extensions are possible with the mutual agreement of SWAPD staff and the buyer or seller. If a deadline passes, a new completion date must be provided and honored.
Refunds
Failed services or transfers (missed deadlines, inability to deliver, or locked accounts) that require a full refund may incur bank wire fees ranging from $25 to $75. This deduction will be taken out of the buyer’s deposited funds.
Feedback
Users are encouraged to leave feedback for their checkout tickets, whether they were successful or not. Leaving an unjust one-star review as retaliation is against the rules and can be disputed by the receiving party.
Ethics
SWAPD is a professional platform, and users are discouraged from using profanity and showing disrespect towards others. While a friendly tone is appreciated, using slang or l33t speak to communicate with clients is strongly discouraged.
Tagging
SWAPD staff actively monitor tickets every day, even when they appear inactive. Frequent tagging of @Administrators is unnecessary and should only be used if there is no response from the SWAPD agent managing the ticket within 24 hours. Repeated offenders may face consequences, such as service restrictions.
Responsiveness
Users have seven days to respond to questions or concerns from buyers or sellers, regardless of the nature of the inquiry. The exception is for YouTube transfers, which have a mandatory 7-day wait time.
Payouts
All payouts for completed tickets have a wait time of up to 48 hours. Frequent tagging of staff is unnecessary and unwelcome.
Crypto Fluctuations
SWAPD is not responsible for the current monetary value of deposited crypto funds held in escrow. Rushing staff due to fluctuations in crypto value is discouraged. Users in such situations may consider alternative payment methods.