Ticket Management Guidelines
These rules govern the management of checkout tickets on SWAPD. They apply equally to all members (buyers and subcontractors) and form an integral part of the SWAPD Terms of Service. Failure to comply may result in temporary suspension (up to 60 days), loss of platform privileges, and financial liability for costs incurred (including, but not limited to, bank wire or cryptocurrency processing fees).
Payments
- All payments must be completed within seven (7) calendar days of SWAPD issuing official payment instructions.
- Extensions may be granted only in cases of unforeseen circumstances or with prior approval from SWAPD staff.
- Failure to remit payment within the required timeframe may result in cancellation of the ticket and disciplinary action.
Transfers
- Buyers and subcontractors must respond to ticket communications within seven (7) calendar days.
- Generic or non-committal responses (e.g., “working on it” or “give me time”) are insufficient.
- In the event of legitimate delays (e.g., travel, emergencies), the responsible party must notify all ticket participants and SWAPD staff promptly.
Services
- Extended service tickets do not require daily updates. However, when an update is requested by the buyer or SWAPD staff, the subcontractor must respond within seven (7) calendar days.
- Repeated failure to provide meaningful updates may result in ticket termination and financial liability.
Deadlines
- Buyers may withdraw from a ticket if the agreed deadline is not met.
- Extensions are permitted only with the express agreement of both parties and SWAPD staff.
- Once an extension is granted, the new deadline is binding and must be honored.
- Multiple deadline breaches may result in account penalties or permanent removal from the platform.
Refunds
- In cases of failed services or transfers (e.g., missed deadlines, non-delivery, or asset lockouts), a refund will be processed to the buyer.
- Refunds will be net of applicable transaction costs. Bank wire refunds may incur fees ranging from USD $25 to $75, which will be deducted from the buyer’s deposited funds.
- Cryptocurrency refunds will be returned in the same currency and network originally received, minus processing costs.
Feedback
- Users are encouraged to leave honest and accurate feedback for all tickets, whether successful or unsuccessful.
- Malicious or retaliatory one-star reviews are prohibited and may be formally disputed.
- SWAPD reserves the right to remove feedback found to be abusive, fraudulent, or retaliatory.
Ethics
- SWAPD is a professional marketplace. Abusive language, profanity, threats, or disrespectful conduct is strictly prohibited.
- While a professional but friendly tone is welcome, the use of excessive slang, “leet speak,” or unprofessional communication may result in warnings or penalties.
Tagging
- SWAPD staff monitor all tickets daily. Unnecessary or excessive tagging of @Administrators is prohibited.
- Tagging should only be used if the assigned SWAPD agent has not responded within 24 hours.
- Repeated misuse of tags may result in restrictions on ticket privileges.
Responsiveness
- All users must respond to questions or instructions from SWAPD staff, buyers, or subcontractors within seven (7) calendar days.
- Exception: YouTube transfers, which require a mandatory seven-day waiting period as part of the transfer process.
Payouts
- Payouts for completed transactions are typically processed within 48 hours of ticket closure.
- Additional delays may occur depending on payment method and banking/crypto network processing times.
- Tagging staff to expedite payouts is unnecessary and discouraged.
Cryptocurrency Value Fluctuations
- Once deposited, cryptocurrency funds become the legal property of SWAPD (Merchant of Record) until disbursement.
- SWAPD does not assume responsibility for fluctuations in the market value of cryptocurrency while funds are in custody.
- Members concerned with volatility should consider alternative payment methods such as bank wire.
By participating in SWAPD transactions, all users expressly agree to these Ticket Management Guidelines as binding policy.