From my client :
Timeline of Facebook Page Deletion Incident
June 24:
We received a security alert indicating an attempted login to Rob’s Facebook account from Boston.
Concerned that we may have been hacked, we changed Rob’s Facebook password immediately.
June 25:
Upon discovering that our Facebook Page had been deleted, we opened a support ticket with Meta.
Initially, we suspected the page was hacked, but Meta Support later confirmed that no unauthorized admins had been added, so the hacking theory was ruled out.
We received a call from a Meta Support agent, who informed us that the status of our page was “yellow” (as opposed to “red”), meaning it was not fully disabled. However, the agent escalated the case as it was outside their jurisdiction.
From this point, we were passed between multiple support agents without resolution.
June 26:
Meta Support responded via Messenger with the following message:
“Upon investigation, the page was correctly removed and cannot be restored.
For more information on our policies, please see our Community Standards: Community Standards | Transparency Center”
In response, we asked for the next steps, as we urgently need to recover the page.
Meta Support then suggested the possibility that someone on our team may have accidentally deleted the page. They guided us through steps to potentially reactivate it, but the reactivation option was not available on our end.
The case was escalated once again.
Later that evening, we received a final message stating:
“I hope this clarifies your concern. To summarize our chat today, you contacted us about your Facebook page being hacked and deleted, and we’ve been working to help you recover access to it. Unfortunately, after investigating, we found that the page was permanently deleted and cannot be restored due to a violation of our Community Standards. We appreciate your patience and understanding in this matter.”
The case was then closed.
On the same day, June 26, we opened a new ticket using Eduardo’s account (another page admin). The agent provided the same information as before, and Eduardo’s ticket remains open.
June 27:
We had a call with Colby Marshall from Meta Marketing Pro, who helped us create another support ticket. As of now, we have not received a follow-up regarding that ticket.
Unfortunately, the specific violation was not disclosed. The possible categories listed under Community Standards include:
Coordinating Harm or Promoting Crime
Dangerous Organizations
Fraud or Scams
Restricted Goods
Violence and Incitement
Adult Content or Sexual Exploitation
Bullying or Harassment
Child Exploitation
Hate Speech
Privacy Violations
Inauthentic Behavior
Spam
Misinformation
Intellectual Property Infringement
…and others.
We want to emphasize that we do not believe our page has violated any of these policies. Our Facebook page had over 3 million followers and is a critical part of our business — the majority of our sales and community engagement come directly through it.”
Anyone can help ?