Portals come and go, but…
What if you could minimise the chances of them going away? Truth be told, there are a few guidelines you should stick to, if you want to minimise the chances of your portal vanishing.
Fake Musicians
Some providers may have access to numerous media portals, and can allow themselves to request verifications and seek support for ‘fake musicians’. Fake musicians are essentially non-musicians, with PR and an account setup that makes them look like one. For many, this was an ‘easy way’ to get verified, as music-related PR was cheaper than going the entrepreneur or business-route. But Meta has cracked down on this numerous times, and portals engaging in seeking support for fake musicians, are shut down.
Resubmitting a denied request before 30 days pass
This may seem like a silly rule, but it’s one that Meta takes seriously. You’re advised not to resubmit a denied request before 30 days pass. Portals that repeatedly violate this rule, may lose access to Media Support.
Filing business/brand-related requests
The Media Support Portal is exclusively to support content creators, public figures or “media entities”. You should not be seeking Media Support for brands or companies. However, there are some exceptions, such as a known content creators personal brands, like merch brands, etc. This also goes for submitting personal account-branded business accounts. In most cases, Instagram will see straight through it.
Misrepresenting your relationship with Meta as a Media Partner
Some of you may know that Meta (especially Ads live chat operators) will deny the Media Partner Programs existence. The MPP was supposed to be a secret to the general public, and invite-only. Otherwise, you’d have a lot of people wanting access to support. You may have seen people on LinkedIn, claiming they’re a Meta Media Partner, and they’re offering recovery services, verifications, and username claims, all under their true identity (which is also associated with their Media Portal access). People found doing this, run the risk of losing access to Media Support.
Offering services to ‘bad actors’
Instagram has a glorious list of ‘bad actors’, whom essentially are people and businesses branded ‘DO NOT MANAGE’ for various reasons. The most common reason, is ToS violations, particularly those terms that prohibit platform manipulation (artificial followers/botting, sale of usernames/accounts/verification/support services, etc). Let’s say ‘John’ gets permbanned from Instagram for selling verification. Then you come along with your portal in an attempt to recover John’s account. Instagram will assume that your portal access is now accessible to John, and you will lose your portal.
We hope these tips & tricks will help you retain your Meta Media Portal for longer, and provide safer and better services to your clients.