How to Set Up a Solid Tickets like a PRO

Creating a good ticket isn’t just about speed, it’s about clarity, trust, and covering your own back. A well-structured ticket can eliminate unnecessary questions, reduce delays, and protect you if something goes wrong.

Here’s how to properly break it down:

1. Ticket Titles: Keep it Short, Clear, and Relevant

Your title should instantly tell the reader what service you’re offering and for whom (if applicable).

  • :x: Bad Example:
    doing a unappealed restore access for my customer

  • :white_check_mark: Good Example:
    IG restore access @username
    FB Marketing @page88
    Claim @handle – TikTok

Why it matters:
A good title avoids confusion and saves time. It allows staff and clients to understand the service instantly without scrolling.


2. :brain: Honest Clarity > Overpromising

Don’t exaggerate your abilities. Transparency earns repeat customers — fake confidence does not.

  • :white_check_mark: Say things like:
    Success Rate: 80%

Not Should work 100%, trust me bro

If a service carries risk, say it clearly.
Buyers respect truth, not hype.


3. :brick: Ticket Structure (Template)

Use this exact format to streamline communication:

Seller: You  
Buyer: @clientname  
Service Type: IG Marketing for @username  
Success Rate: 85%  
Time of Completion: 2 Days (Buffer included)  
Payment Method: USDT (ERC20)  
Agreed Price: $1500  
Additional Comments:
This service is high-risk and result is not guaranteed. If unsuccessful, no refund applies after the grace period. Buyer agrees to wait the full 24hrs before asking for updates. 

:bulb: Tip: Use simple formatting and aligned layout. Clean tickets = less confusion = less back-and-forth.


4. :shield: Use the Comments to Protect Yourself

This is where most sellers go wrong.

The Additional Comments box is your mini Terms of Service:

  • Clearly outline the risks
  • Set realistic timeframes
  • Clarify no-refund or partial-refund policies
  • Define any conditions (e.g., user must not touch account)

Why?
When things go wrong (and they sometimes do), this is your safety net.


5. :dollar: About Pricing

Don’t undersell out of fear, but also don’t overcharge blindly.
Want more sales? Study sales psychology:

  • Round numbers can work better than sharp ones
  • Use urgency, but not desperation
  • Justify your price with clarity, confidence, and quality

:repeat: Final Advice

  • :white_check_mark: Clean tickets save time.
    If your ticket is well-structured, no one needs to follow up for clarity.

  • :white_check_mark: Keep communication short, firm, and honest.
    Don’t overexplain. No long stories. No fluff. Say what matters — clear, direct, and respectful.

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SWAPD would be a better place if everyone followed these guidelines. Especially terms. Terms are very important during disputes. Try avoiding one-liner terms, because during disputes, they may come back to hurt you.

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For those who are interested and rocking tickets, I’m happy to help! I can review your tickets and provide pros and cons.

@Rayman – you might be interested. :slight_smile:

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Love those information man you’re a genius @1999

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Perfect

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Copied* :grin:

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Great! I understand how admin want to see a ticket

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Solid advices.

Will implement these in next ticket, keeping this in mind and try to avoid* anything irrelevant and unnecessary.

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Nice! Happy to review a ticket with you, see what can be improved, and set up a cleaner template for better flow

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I have always shamelessly stated long long additional comments. To avoid any conflict or disputes.
Good post
People should follow this post religiously for clean tickets.

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