Need a Meta Rep that can change an accounts Profile Name

My friend is not able to change his profile name on Instagram.

He’s currently rebranding his personal business, and needs to change his name.

Meta won’t let him change the name, and it’s been more than a month since they said they’ll review his name change. He has sent multiple reports and tried contacting support but no one is helping him.

I need someone with a personal meta rep or can make a request through a media portal