Proof of Service Requirements for Sellers

SWAPD Knowledge Base Checkout Tickets
1

Proof of Service Policy

Overview:
This policy clarifies the proof of service requirements for subcontractors on SWAPD. It ensures a fair and efficient transaction process for both buyers and subcontractors under SWAPD’s role as Merchant of Record.

Policy Details:

  1. No Additional Proof Required
    Subcontractors on SWAPD are not required to provide buyers with any extra proof of service beyond what was agreed in the Checkout Ticket. This prevents unnecessary disputes and ensures transactions remain efficient.

  2. Delivery Confirmation
    If the subcontractor delivers the agreed services or property within the timeframe set out in the Checkout Ticket (including any extensions mutually agreed), the subcontractor is entitled to payout.

  3. Invalid Requests for Proof
    Buyer requests for “extra proof” outside the agreed terms — for example, based on third-party opinions, external advisors, or unverifiable claims — are not a valid basis for withholding payout.

  4. Buyer’s Responsibility
    Buyers are responsible for requesting any specific forms of evidence, reporting, or documentation before agreeing to a Checkout Ticket. If such requests are not included in the Checkout Ticket terms, they will not be considered binding.

  5. Dispute Resolution
    In the event of a dispute, SWAPD staff will review the original Checkout Ticket terms, delivery confirmations, and timelines. If the subcontractor has fulfilled the agreed obligations, payment will be released to the subcontractor in accordance with SWAPD’s role as Merchant of Record.

Summary:
This policy ensures subcontractors who meet their obligations under the Checkout Ticket receive payouts promptly. Buyers must define expectations before committing to a Checkout Ticket, as SWAPD will resolve disputes strictly based on the documented terms and timelines.

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