If You Encounter Issues After a Transaction
Although rare, issues may still arise even with SWAPD’s strict monitoring and compliance procedures. As Merchant of Record, SWAPD (VEYYO Limited Partnership, Canada) provides a structured process for addressing concerns:
Step 1: Attempt Direct Resolution
Engage with the subcontractor through the active Checkout Ticket. Many misunderstandings can be resolved by clarifying terms or expectations directly.
Step 2: Review the Checkout Ticket Terms
Confirm that your concern relates to a clear breach of the agreed terms. This helps ensure that your case rests on contractual obligations, not external advice or informal expectations.
Step 3: Notify SWAPD Administrators
If the issue remains unresolved, escalate it by tagging @Administrators within the ticket and include the ticket number. SWAPD staff will review the matter and may request final statements from both parties before making a decision.
Step 4: Utilize the Dispute Mechanism
A formal dispute may be initiated within 90 days of ticket closure. SWAPD will investigate the ticket record, apply platform rules, and issue a binding decision. Disputes raised after the 90-day limit will not be reviewed.
Compliance and Enforcement
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Chargebacks Prohibited – All payments are legally made to SWAPD (VEYYO LP) as Merchant of Record. Attempting to reverse payments through banks, card issuers, or processors without SWAPD’s prior authorization constitutes a breach of contract and will result in account termination, forfeiture of funds, and potential recovery actions.
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Final Authority – SWAPD decisions are binding and not subject to appeal. Buyers and subcontractors expressly agree to accept SWAPD’s dispute resolutions when using the platform.
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Subcontractor Penalties – If a subcontractor is found to have breached ticket terms or engaged in misconduct during a dispute, SWAPD may:
- Withhold or claw back payouts.
- Apply financial penalties or offsets against future transactions.
- Designate the subcontractor under Safety Concern status, restricting access to payment methods and increasing fees.
- Terminate membership permanently in cases of fraud, account recovery attempts, or malicious conduct.
Our Commitment
SWAPD is committed to maintaining a secure and transparent environment. If issues arise, always reach out to us first. Our structured process exists to protect all parties and ensure fair resolution within the framework of our Terms of Service.