We understand that encountering a scam on SWAPD is quite rare, thanks to our vigilant transaction monitoring. However, if you ever face issues post-transaction, here’s a step-by-step guide to navigate through the situation:
Step 1: Initiate Dialogue with the Seller
Begin by reaching out to the seller. Often, a direct conversation can resolve misunderstandings. If this doesn’t lead to a solution, don’t worry. Just proceed to the next step.
Step 2: Assess the Ticket Terms
Before escalating the issue, take a moment to revisit the terms of your transaction. Ensure that your concerns are valid and that the seller indeed failed to meet their obligations. This step is crucial for building a strong case.
Step 3: Get in Touch with the Administrators
If the issue persists, it’s time to involve the SWAPD team. Contact the @Administrators, and don’t forget to include your ticket number. This information is essential for us to address your concerns efficiently.
Step 4: Utilize the Dispute Option Timely
Remember, you have the option to raise a dispute within 90 days after the ticket closure. If you’re within this period, we’re here to assist. Unfortunately, we’re unable to offer support for disputes raised after this timeframe.
Important Reminder
Before considering actions like requesting refunds from your financial institutions, please consult with the SWAPD team. Chargebacks not only impact SWAPD but also your standing in our community. Since your purchase was from a seller and not directly from SWAPD, disputing through external channels without prior consultation can lead to account termination. We encourage you to approach us first - we’re committed to helping you resolve the issue amicably.
We’re here to ensure your experience on SWAPD is positive and secure. If you’re facing any issues, let us help you sort them out!