SWAPD Feedback Guidelines
SWAPD Feedback is a straightforward user review system designed for buyers and sellers to share their experiences while assigning a 1-5 star rating. These ratings collectively contribute to the overall assessment of the buyer’s or seller’s reputation score. To maintain fairness and integrity within the system, SWAPD has established specific rules and guidelines for all members to adhere to when submitting reviews.
Key Feedback Guidelines
Here are the essential SWAPD Feedback guidelines:
- Buyers and sellers are permitted to leave feedback only for items or services they have either purchased or sold.
- Each item or service is eligible for one feedback entry. Users are also restricted from posting more than one feedback entry per 24 hours for each member.
- It is mandatory for buyers and sellers to include a ticket number along with their feedback. Failure to do so may lead the receiving member to dispute the feedback using the dispute button.
- The creation of fake feedback is a violation that may result in account termination.
- Respectful and constructive language must be used in feedback submissions. Personal attacks, vulgar language, and name-calling are strictly prohibited. The feedback system is intended for discussing the purchased service or item, not for personal confrontations.
- Sellers are not permitted to request reviews on completed tickets for which they have received a transaction badge. However, buyers are allowed to ask sellers for feedback on previous tickets, as they did not receive awards for past transactions.
- Reviews for failed transactions (uncompleted) are acceptable.
To access your personal review panel, you can click on the following link: My SWAPD Feedback. Alternatively, you can access it via the star icon in your pull-down menu or through your profile settings. To leave feedback for another member, click on their avatar and select the “Feedback” button.