User/staff tagging etiquette

Proper Use of Tags

To ensure a smooth experience for everyone, please follow these guidelines when using tags on our platform:

1. Avoid Over-Tagging

We kindly request that you do not overuse tags, especially when tagging multiple admins, mods, or users. Excessive tagging generates numerous notifications, making it challenging for our staff to manage. Additionally, there’s no need to mention a user’s handle in every reply, as users receive notifications for all responses in a conversation.

2. When to Use @Administrators

Use the @Administrators tag only if you haven’t received a response from any admin for a while. Keep in mind that when you tag @Administrators, it notifies all seven admins, even those not assigned to your specific issue.

3. Site-Wide Tags

Please note that only staff members can see site-wide tags. If you tag a user in a private message who isn’t part of the conversation, they won’t receive a notification. However, in public topics, tagging users will send them a notification.

By following these tag usage guidelines, you help maintain a more organized and efficient communication environment for all users and staff.

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