Also in order to save time on tickets, my humble 2 cents:
- Collect ‘what type of email associated with account’ , ‘payment details i.e bitcoin address , grace period requirement from buyer side’ when opening the ticket itself
- If we say not grace period not required, then no need to reconfirm again the same thing
- Keep a cap on time given for transfer to buyer, once seller shares credentials. For eg i have a ticket where it has been 3 days since I have shared credentials, no word from buyer yet:)
Just some suggestions where I think we can actually save time on ticket and avoid unnecessary to and fro, specially when everyone works in different timezones:)