This topic is dedicated to @holma and the 100’s of other users who constantly tell us our system is broken.
Why Successful Tickets Don’t Always Add Points to Your Success Ratio
We occasionally receive questions like:
“I was at 7/10. I completed three successful transactions. Why am I not at 10/10?”
The answer is simple: your Recent Performance score is a rolling score based on your latest 10 eligible seller tickets.
It does not simply add points every time you complete a successful transaction.
Think of it as 10 slotsImagine a shelf with room for exactly 10 tickets.
Every time a new eligible subcontractor ticket is completed:
New ticket comes in → Oldest ticket goes out
That’s it.
The shelf never grows to 11, 12, or 13 tickets. It always contains your latest 10 eligible subcontractor tickets.
“I had 7/10. Then I completed three successful tickets. Why isn’t it 10/10?”
Because while your three new successful tickets entered, three older tickets also had to leave.
And some of those older tickets may have been successful.
Example:
You currently have:
7 successful + 3 cancelled = 7/10
You then complete:
3 new successful tickets
Excellent. All three count.
However, the three oldest tickets must now leave your Recent Performance history.
Let’s say those three were:
2 successful + 1 cancelled
The calculation becomes:
Successful tickets:
7 + 3 new successes − 2 old successes = 8
Cancelled tickets:
3 − 1 old cancellation = 2
Your new score: 8/10
All three of your new successful tickets counted.
Nothing was ignored.
You simply replaced two old successes with two new successes, which does not improve the score.
The two rules you need to remember
New success re-places an old success:
Your score stays the same.
New success re-places an old cancellation:
Your score improves by one.
That’s the entire system.
A successful transaction does not automatically mean your score increases.
“But I haven’t cancelled anything recently!”
It doesn’t matter.
An older cancellation remains inside your latest 10 eligible tickets until enough newer tickets push it out.
Think about our imaginary shelf again.
If the cancellation is sitting in slot #4, completing one new successful ticket doesn’t magically remove it. The oldest ticket gets removed first.
Eventually, enough new tickets will push that cancellation off the shelf.
Which tickets actually count?
Your Recent Performance score includes:
-
Successful seller tickets -
Cancelled seller tickets
It does not include:
-
Buyer transactions
-
Unfinished/open tickets
-
Voided tickets
-
Tickets that otherwise don’t qualify for the Recent Performance calculation
Your lifetime success ratio is a completely separate statistic and should not be confused with Recent Performance.
How do I reach 10/10?
Very simple:
Your latest 10 eligible seller tickets must all be successful.
That’s it.
There is no hidden formula, mysterious penalty, or missing transaction.
The system uses a rolling window of your latest 10 eligible seller tickets. Every new qualifying ticket enters the calculation and pushes the oldest qualifying ticket out.
So if you’re currently at 7/10 and complete three successful transactions, you might reach 10/10.
Or you might remain at 7/10.
Or you might move to 8/10 or 9/10.
It depends entirely on which older tickets those new successes replaced.
Still think your score is wrong?
If you believe a ticket has been given the wrong status or your Recent Performance score genuinely hasn’t refreshed, send staff the relevant ticket numbers and we’ll check it.
But before doing that, remember:
New success in. Oldest ticket out. Latest 10 only.
Once you understand that, the score becomes painfully simple.
UPDATE
Last minute video tutorial provided by @1999.
