Social networks utilize contact forms for users to request support and report issues. In theory, this allows Facebook to effectively service a large number of people by separating issues and directing each request, complaint or question to the correct department.
The issue is that Facebook has over 100 contact forms! As a user, navigating this system and finding the correct form for a specific purpose can be a frustrating and daunting task.
Luckily, our friends at PostPlanner.com organized all the current Facebook forms for your convenience. We initially shared their amazingly useful list several years ago and have continued to update the original list and remove inactive forms when necessary.
UPDATE: As of 08.08.2020, this list was completely revised and accurate.
Facebook Access
- Access Restricted (Bad IP) — Users may be directed to this form in the event that Facebook associates their IP (internet Protocol) address with a misconfigured ISP (Internet Service Provider) or abusive behavior. This can occur in error or because you are associated with something that Facebook considers a threat.
Facebook’s Message
“You are trying to access Facebook from an IP (Internet Protocol) address that’s associated with a misconfigured ISP (Internet Service Provider) or abusive behavior. If you think this is an error, please tell us more.”
Tips to Overcome This Without the Form
1. It’s not overly uncommon to encounter this in error. It has been reported on several forums and Reddit that simply restarting your modem or router could resolve the issue.
2. In the event that restarting your modem or router didn’t solve your problem and submitting a request on the Access Restricted (Bad IP) form didn’t help, it’s possible that using a quality VPN could be a reasonable workaround. Facebook is a sophisticated platform, so when we say quality VPN, we mean it. It’s likely that you will have to pay for a VPN that will allow you to bypass Facebook’s watchdog software.
- Accessibility for People with Disabilities — Users with disabilities utilize sites like Facebook each and every day. Facebook has been known to dedicate a magnitude of resources in order to make sure that people with disabilities are welcome and able to use their site and all of its features, but with any technology there are always issues. If you are a person with a disability and are having issues with Accessibility & Assistive Technology, features such as Facebook Live & Zoom or if your account has been disabled, then this is the form for you.
Facebook’s Message
“This form is for submitting accessibility and assistive technology feedback related to Facebook’s products. If your request does not relate to accessibility and assistive technology, do not submit this form as your request will not be processed.”
- Personal Data Requests — While you do give up a certain amount of freedom by signing up and agreeing to terms of service on Facebook, all of your personal information still belongs to you and you have the right to access it. This form gives you the opportunity to access or download your personal information including, but not limited to information, pictures, videos and any other media sources you may have uploaded to the site.
Facebook’s Message
“How to get personal data if you have an account, if you don’t, or if you can’t access it.”
“You can also download a copy of your Facebook information using the Download Your Information tool. You can choose to receive your information in an HTML format that’s easy to view, or a JSON format, which will allow you to transfer your information to another service.”
- Request Access to the Mobile Partner Portal — The Mobile Partner Portal is a commercial tool used for development and integration of mobile devices. It’s mainly used by companies like T-Mobile & Samsung. To gain access to this portal, it requires an organization to be incorporated.
Facebook’s Message
“If you’re a mobile operator employee, fill out this form to request access to the Facebook Mobile Partner Portal or report any issues you experience accessing the portal. For other issues, please use the Mobile Partner Portal case tool.”
Accounts
- Account Disabled — Ineligible — Disabled accounts is such a large category for Facebook that they have several different forms, which means it’s extremely important to pay very close attention and submit your requests utilizing the form most closely related to your unique situation and the form that allows you to submit a request with information you know or have available. All of the forms relate to accounts disabled for Violating Facebook’s Statement of Rights and Responsibilities. As a general overview, this could include violations of privacy, sharing of content or intellectual property, safety or one of eighteen broad categories. It’s highly recommended that you read through the Statement of Rights and Responsibilities to better understand why your account was disabled. This understanding in conjunction with understanding the information required to submit a request will allow you to choose the form best suited for your situation.
This specific form requires Full Name, Date of Birth and email or phone number listed on the account.
Facebook’s Message
“Only submit this form if your account was disabled for violating Facebook’s Statement of Rights and Responsibilities. If you can’t access your account for a different reason, please return to the Help Center to find the appropriate contact channel.”
- Account Disabled — Ineligible — This form has all the same disclaimers as the last Account Disabled — Ineligible form but has different requirements to submit a request.
This specific form requires a contact email and an uploaded photo ID to submit.
Facebook’s Message
“Only submit this form if your account was disabled for violating Facebook’s Statement of Rights and Responsibilities. If you can’t access your account for a different reason, please return to the Help Center to find the appropriate contact channel.”
- Account Disabled — Ineligible — This form has all the same disclaimers as the last Account Disabled — Ineligible form but has different requirements to submit a request.
This specific form requires an email or mobile phone number listed on the account, Full Name and an uploaded photo ID.
Facebook’s Message
“Only submit this form if your account was disabled for violating Facebook’s Statement of Rights and Responsibilities. If you can’t access your account for a different reason, please return to the Help Center to find the appropriate contact channel.”
- Account Disabled — Multiple Accounts — Having multiple accounts is also a violation of Facebook’s Statement of Rights and Responsibilities. If your account has been disabled due to having multiple accounts, then you are required to use this form.
This specific form requires the email or mobile phone number listed on the account you want to keep, a general description of the account you want to keep and a description of the account(s) you do not want to keep.
Facebook’s Message
“Only submit this form if your account was disabled for violating Facebook’s Statement of Rights and Responsibilities. If you can’t access your account for a different reason, please return to the Help Center to find the appropriate contact channel.”
- Account Disabled — Underage — As part of Facebook’s Statement of Rights and Responsibilities, Facebook requires all members to be at least 13 years old. If your account has been disabled because you were under the age of 13 or Facebook assumed you were, then you are required to use this form.
This specific form requires your full name, email or phone number associated with the account, Date of Birth and a Photo ID verifying that you are over the age of 13.
Facebook’s Message
“We may encrypt and store your ID for up to one year to improve our automated systems for detecting fake IDs. Your ID will be stored securely and will not be visible to anyone on Facebook.”
“If you don’t want Facebook to use your ID to improve our automated systems for detecting fake IDs, you can adjust your Identity Confirmation Settings. If you turn this option off, the copy of your ID will be deleted within 30 days of submission or when you turned this option off.”
- Disabled Account Appeal — ID Request — Facebook frowns on imposter accounts and accounts that do not truly represent a real person, business or organization. If they have a suspicion that your account isn’t legitimate, they will disable your account. Often, this happens in error. In the event that this has happened to you. You will be required to use this form.
This specific form requires you to upload a photo ID and provide the email or phone number associated with the account you are trying to access.
Facebook’s Message
“To reactivate your account, we need to verify your identity.”
- Impostor Account — As we mentioned before, Facebook frowns on imposter accounts. So, if you come across anyone impersonating you, someone you know, a business or organization, then this is the form to report it and get that account disabled on Facebook. Pay close attention though, as there are different processes depending if it’s a personal profile or a page.
Facebook’s Message
“Accounts and Pages that impersonate other people go against our Community Standards and aren’t allowed on Facebook. If you see an account that’s pretending to be you, someone you know or a public figure (example: celebrity, politician), we encourage you to let us know. You can report potentially impersonating accounts to us even if you don’t have a Facebook account.”
- My Personal Account is in a Special Memorialized State — After a person passes away there is an option to convert their account from a normal profile to memorial in their honor. In the event that someone assumes you are no longer living, or a friend pulls an interesting prank on you and your account becomes a memorial. This is the form you will be required to use to prove you are still alive and get your account converted back to a normal profile.
Facebook’s Message
“If you believe we’ve mistakenly memorialized your account, please let us know. Also note that if you’re not the owner of this account and the actual owner has passed away; we can’t provide login information or reactivate this account under any circumstances.”
- My Personal Account was Disabled — This is the only contact form that specifically states personal account. While the other disabled account forms do not specifically state personal, business or otherwise, this one stating it can lead to assumptions about all of the other forms. Regardless, if you are attempting to get back a personal account that has been disabled, this is the form you will be required to use.
Facebook’s Message
“If you believe your account was disabled by mistake, please enter the following information so we can investigate.”
“Only submit this form if your account was disabled for violating Facebook’s Statement of Rights and Responsibilities. If you can’t access your account for a different reason, please return to the Help Center to find the appropriate contact channel.”
- Report an Impostor Account — Imposters have become increasingly common on all social media platforms. It’s a problem that is so overwhelming that it may not ever be able to be completely eliminated. People who are notable or have large followings are at increased risk of others impersonating them. If someone is pretending to be you on Facebook, this is the form you are required to use in order to report them and have their profile removed.
Facebook’s Message
“If someone created a Facebook account that’s pretending to be you or someone you know, please use this form to file a report.”
Ads
- Ads Pending Review — Every now and then an ad can get overlooked in Facebooks que. This happens from time to time and isn’t necessarily something to be concerned about. However, if your ad is time sensitive, it may help to use this form and give Facebook a little nudge after 24 hours.
Facebook’s Message
“Help form for when an ad has been pending for more than 24 hours.”
- Request Help with Your Child’s Ads Settings — As a parent you may want to limit what your children are exposed to on Facebook. If you are a parent or legal guardian, use this form to ensure that your children aren’t seeing advertisements that you’d rather them not see.
Facebook’s Message
“Verify that you’re a parent or guardian to get help changing your child’s setting for pairing their name with ads.”
Children
- Child Data Request — As a parent there may be several reasons you’d like to request your child’s data prior to account deletion. Regardless of your reasons, this will allow you to request your childs data.
Facebook’s Message
“Please attach a copy of a notarized statement declaring your rights as a parent or guardian. Note that if you don’t submit this statement, or we find it to be insufficient, we will not be able to provide you with any information and will delete the account.”
“If you do not submit this statement, or we find it to be insufficient, we will not be able to provide you with any information and will delete the account.”
- Report an Underage Child (South Korea & Spain) — Children from South Korea & Spain are not allowed to use Facebook if they are under 14 years of age. This differs from the U.S. age requirement of 13 years of age. If you believe there is a child under the age of 14 and is from South Korea or Spain using Facebook, please use this form to file a report.
Facebook’s Message
“If you’re reporting a child’s account registered under a false date of birth, and the child’s age is reasonably verifiable as under 14, we will promptly delete the account. You will not receive confirmation of this action, but you should no longer be able to view this child’s timeline on the site. Our ability to review and take appropriate action on a report significantly improves with the completeness of the report (ex: URL of the timeline).”
“If the reported child’s age is not reasonably verifiable as under 14, then we may not be able to take action on the account. In this case, if you are not the parent of this child, then we strongly recommend that you encourage a parent to contact us personally, using this form.”
- Report an Underage Child — Thirteen years of age is the minimum age allowed by a child in any country. If you believe there is a child under the age of 13 using Facebook, please use this form to file a report.
Facebook’s Message
“If you’re reporting a child’s account registered under a false date of birth, and the child’s age is reasonably verifiable as under 13, we will promptly delete the account. You will not receive confirmation of this action, but you should no longer be able to view this child’s timeline on the site. Our ability to review and take appropriate action on a report significantly improves with the completeness of the report (ex: URL of the timeline).”
“If the reported child’s age is not reasonably verifiable as under 13, then we may not be able to take action on the account. In this case, if you are not the parent of this child, then we strongly recommend that you encourage a parent to contact us personally, using this form.”
- Request Help with Your Child’s Ads Settings — As a parent you may want to limit what your children are exposed to on Facebook. If you are a parent or legal guardian, use this form to ensure that your children aren’t seeing advertisements that you’d rather them not see.
Facebook’s Message
“Verify that you’re a parent or guardian to get help changing your child’s setting for pairing their name with ads.”
Copyright and Trademark
- Copyright Report Form — Facebook takes copyright infringement very seriously. If you find someone using your copyrighted data as their own, use this form to report them and protect yourself.
Facebook’s Message
“Use this form to report content that you believe infringes your copyright”
- Reporting a Violation or Infringement of Your Rights — Unlike the Copyright Report Form above, this form is for reporting copyright, trademark, or other infringements. Use this form to report anyone infringing on your rights.
Facebook’s Message
None
- Trademark Complaint Inquiry Form — Facebook has been known to remove posts or data that they believe is infringing on someone else’s copyrights or trademarks. Every now and then, they get it wrong. If they remove a post or other data that belongs to you and should not have been removed, use this form to appeal their decision.
Facebook’s Message
“Use this form if something you posted was removed due to a trademark report and you believe the content should not have been removed. Before you submit an appeal, you may want to contact the person who complained about the content you posted and resolve the issue with them directly.”
- Trademark Report Form — Facebook takes trademark infringement very seriously. If you find someone using your trademarked data as their own, use this form to report them and protect yourself.
Facebook’s Message
“Use this form to report content that you believe infringes your trademark”
Data
- Child Data Request — As a parent there may be several reasons you’d like to request your child’s data prior to account deletion. If you’d like a copy of your child’s data, use this form to request your child’s data.
Facebook’s Message
“Please attach a copy of a notarized statement declaring your rights as a parent or guardian. Note that if you don’t submit this statement, or we find it to be insufficient, we will not be able to provide you with any information and will delete the account.”
“If you do not submit this statement, or we find it to be insufficient, we will not be able to provide you with any information and will delete the account.”
- Personal Data Requests — While you do give up a certain amount of freedom by signing up and agreeing to terms of service on Facebook, all of your personal information still belongs to you and you have the right to access it. This form gives you the opportunity to access or download your personal information including, but not limited to information, pictures, videos and any other media sources you may have uploaded to the site.
Facebook’s Message
“How to get personal data if you have an account, if you don’t, or if you can’t access it.”
“You can also download a copy of your Facebook information using the Download Your Information tool. You can choose to receive your information in an HTML format that’s easy to view, or a JSON format, which will allow you to transfer your information to another service.”
