Just wanted to share with you all a quick trick to copy the ticket number super easily.
Step 1) Navigate to your ticket
Step 2) Click the URL
Step 3) Highlight ticket number inside the URL
Step 4) Copy it.
I’ve included two example videos below to demonstrate how to easily do this inside a browser like safari as well as the Gmail app.
Step By Step Below
Example 1: Safari / Browser / Chrome
Example 2: Inside Gmail app
Only difference is that if theres a browser inside another app like on gmail, then you click the safari button at the bottom to open the URL in your browser.
Some people don’t use browser - I’d say it’s still much easier to use click that message count indicator in the bottom right, scroll insta rly to the top of the ticket, and then copy it from the checkout bot message.
It virtually functions the same as the app, and there no easily accessible URL bar. Regardless, it’s a lot easier to copy the number out of the first message of the checkout bot than it is to copy it out of the URL bar (on mobile) as it’s quite finicky. On desktop it’s great since you just double click the ticket number in the URL.
Thanks for the quick guide, and videos. Problem I was having, is that I’m not using a mobile browser to access the site. I’m using a laptop / browser to access the site, and when you access the site with Chrome, you can’t copy the ticket number from the subject… as it automatically highlights a bunch of other text along with it.
@alpha mentioned and @Brant made a visual showing another location where the ticket number is located directly in the ticket… which I will likely use from now on, as it copies normally from there. Glad to know I’m not the only person who had this problem
This trick will still work on your laptop or computer in addition to mobile like Alpha mentioned because the Ticket number is in the URL and you can copy and paste it from there.
