TWO METHOD-
First Method: Go to Tiktok App > Settings > Report a problem. Then, in the Top right, you can find a tiny letter. Click on it; then, it will take you to the cases page. Click on it again, Will show you a page that says, “Tell us your Feedback.”
Then you can write that you lost access to your account or your account got hacked.
Example: My account got hacked. This is my user @Golden; please help recover it.
Then they will respond to you with this message:
“Hi，
Thank you for contacting TikTok.
For security purposes, please provide the information below to verify the ownership of the account:
- Username (@xXxXx)
- Signup date (month and year)
- Registered location (country and city)
- Registered/Previous login devices (Phone model)
- Signup/associated email address/phone number
- Associated/sign up Facebook/ Instagram/ Twitter/ Google account’s username(better a screenshot of the login page)
Thanks for your cooperation.”
If you have one piece of information wrong, they will reply with the inaccurate details mentioned:
Hi,
Unfortunately, we cannot process your request since your information does not match our records to verify account ownership.
Please send us the following:
- Signup/associated email address
Thanks for your cooperation.
Once you have all of this information, you can reply to them; once they confirm the data, they will send you a message that says:
Hi,
Your ownership of the account has been verified. Please send us a phone number (with country code) / email address which you wish to bind to the report.
Please note:
One phone number/email can only be bound to one account.
To avoid re-creating the account, please wait for our response before you log in with the new number/email.
Thanks for your cooperation.
After you give them the phone/email, they will reply:
Hi，
Thank you for contacting TikTok. We have bound the phone number (+9160000000) to your account; kindly use it to log in.
Please follow the steps below to keep your account secure:
- Change your password (It will log out all other users who may have accessed your account);
Route: Settings (top right corner “···”) > Manage My Account > Password
- Remove the device(s) you do not recognize;
Route: Settings (top right corner “···”) > Manage My Account > Manage Devices
To learn more about account security, go to https://www.tiktok.com/safety/resources/hacked-account?lang=en&appLaunch=app.
The second is from the official Tiktok feedback website: https://www.tiktok.com/legal/report/feedback.
I think you can apply all the requirements for everything you have for your hacked account, and they will respond asap to your email.
That’s my experience with tiktok support to recover a hacked account.
