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I’m not sure which form you tried submitting, but I would have your friend submit this form, this form, and this form from the device he used to host the account.
I wouldn’t submit all of these forms at once. Submit one, wait a few days, and then try the next one if you have no luck.
If you found this reply helpful, I would kindly ask that you mark it as “Solution.”
Hmm, it might help to reach out to Meta’s Marketing & Business Support team via Facebook and explain the issue. You need to have spent up to $50 on Meta ads to access this feature though.
If support is not helpful, you could also try the method I sent you. It works well for unfair bans if done correctly.