From smoother checkouts to smarter protections for sellers, this month quietly set the tone for how 2026 is going to run. Let’s break it down…
January Ticket Breakdown
Here’s how January closed out on SWAPD:
574 Successful Tickets
193 Voided Tickets
254 Cancelled Tickets
5 Disputes (2 currently open)
3 Problematic Transactions (2 currently open)
Total tickets we managed: A whopping 1,029 tansactions…
Problematic Tickets:
- Disputes + Problematic combined:
8 total tickets → ~0.78% of all January activity
That means over 99% of tickets were resolved without any issues - a truly strong signal of marketplace trust, seller professionalism, and effective management.
The “Voided” Update: A Quiet Game-Changer
January yet again displayed the true value of the Voided ticket status we introduced Q2 of last year.
For anyone who doesn’t know what that is, here’s the short version:
When a ticket is Voided, it does NOT count against the seller’s history or success ratio.
These are typically cases where the buyer is at fault (non-payment, ghosting, missed deadlines).
Only SWAPD staff can apply this status, keeping it fair, consistent, and abuse-proof.
Why this matters:
For all the years before this change, sellers could take a hit for things completely outside their control.
Now? Seller stats actually reflect seller performance.
Full breakdown here:
193 voided tickets in January = 193 sellers protected.
That’s not cosmetic. That’s structural improvement.
January Takeaways
- Volume stayed strong
- Disputes remained exceptionally low
- Seller metrics continued to become more accurate
- Platform safeguards got smarter
This is what steady growth looks like - not flashy, but built to last.
Final Word
Every ticket represents trust between strangers on the internet, and January once again proved that SWAPD handles that responsibility better than anyone else in the space.
Onward to February.
Same standards. Bigger numbers.