We are currently developing a few improvements that should help speed things up during checkout:
- Creating a checkout profile, this will prevent the need for multiple verifications/payment details.
- Eliminate checking the ticket via an email link. Soon, sessions from our forum and tickets will be joined.
- Notifications on new ticket reply. (next to your icon)
- Ticket history/payment management for each user.
We hope to have these changes done by the end of next week! Thank you everyone for bearing with us through this BETA release! In this short time we have learned a lot, and we already made significant improvements to speed things up.
Our main goal is also to increase ticket response times to just minutes. Once our staff is trained and ready things will improve tenfold.
Thank you for your continued patience.