We wish to inform you of some temporary changes to our customer service operations and payout schedule. Due to unforeseen staff shortages, we are anticipating potential delays in our customer support services starting from today until February 21st. We are committed to maintaining the quality of our service, but response times may be longer than usual during this period.
Furthermore, please be advised that from February 9th to February 21st, our payout processing times will be extended. While typically payouts are completed within 24-48 hours, during this time frame, they may take 72 hours or longer.
Thank you for your understanding and patience during this time.