We’ve created an official statement/KB for sellers to use. You can show this link to any buyer who will question your score (asking why is it low/etc)
Update #2: Users who had username changed now show correct values!
Update: We’re tracking one bug that affects users who had their username changed. If you changed your username in the past, some of the stats will not be correct. We will roll out and update to fix this next week.
We know you’ve been waiting for this one, and it’s finally here! After a lot of development (and a bit of head-scratching), the Seller Success Ratio feature is ready to roll out this weekend – at the latest, by Monday. This is a part of our 3.4 update! April is the month of changes on SWAPD!
So, what’s it all about? Here’s the quick rundown:
New Profile Stats for Sellers: If you’ve ever sold something on SWAPD, your profile and user card will now include a new field showing your total transactions and your success rate.
How It’s Calculated: The system will automatically compare the number of successful transactions to the number of canceled tickets to give you a clear success ratio.
New “Voided” Ticket Status: To keep things fair, we’re introducing a new status for situations where the seller wasn’t at fault (like non-payment or random buyer issues). These “voided” tickets won’t affect your success ratio.
We believe this small but powerful addition will improve business on SWAPD by filtering out unreliable sellers. Think about it – would you want to deal with someone whose success rate is just 31%? Especially for long term services? Probably not. This feature helps you make smarter choices when doing business, and it encourages sellers to step up their game.
This update is a well-thought-out step towards increasing trust in the platform. Showing sellers’ performance with clear data helps buyers make more informed decisions and encourages sellers to act more responsibly. I really needed this. KING DAVID is doing great things again @SWAPD
Something that would be beneficial is if you could link a success ratio to a sales thread, i know it’s technically difficult, but you could look at the message the ticket was started from, and see if the original message came from a sales thread (when you click message and dm a seller from their thread, it has a link to the thread).
I don’t think it’s possible with the way data is structured. Would have to bring AI in to sort all that. Maybe we can toy with something like that in the future, but right now the tickets aren’t really tied to anything, each ticket is freely written/etc. No way to sort that without reading through the body of text.
They probably have a staging version of the site to test things, developing new features doesn’t happen on a production environment or it would cause chaos
Useless feature. People can easily increase their success rate and mislead customers by selling cheap services. Success rate should be added for sales topics instead of the entire profile.
Looks like someone is getting mad. Far off from useless, and as explained above, connecting it to sales topics is next-to-impossible with our current set up.
Combine sellers success ratio with user feedback, the comments on his sales thread, and sellers status = a pretty good idea what you are getting into.
Looks like @Ryan@hack@onlyusernames can’t read. Connecting it to (past) sellers topics is not possible. Even moving forward from now would mean we would have to REDO the entire core from scratch.
I challange you to do just that, then. If it’s so easy to get clients, even on cheap services, then you:
Are able to sell something cheap
To a lot of clients
That want your service/product
That kind of makes you a good seller, no? ;)
I figured MANY of you would be crying, and I was right.
