Swapd Agent / Agency

[GOAT]

I saw something a while back where users with certain status can assign an agent/helper to assist with managing messages and tickets. Is that still possible? Where can I read more about that?

I think @Lunar utilizes it

cc @mr_rk_kumar @Hooper @Worldstar @Brant y’all know anything about this?

[Brant]

Introducing: SWAPD Agencies! (New feature for power sellers)

Thanks to @Jkr123 and @Fame, who pitched the idea, we are happy to introduce a new feature called SWAPD Agencies. If you’re a casual buyer/seller, then this probably won’t get you excited. However, if you’re a business tycoon running multiple tickets simultaneously, then the following message should make you happy! What are SWAPD Agencies? To make a long story short, a SWAPD Agency is a team of members belonging to an organization that churns high-volume sales on our website. Owning a SWAPD Ag…

[GOAT]

Thank you! RE: The inbox, does the agent get access to every message or only ones that they’re added to? i.e. I have 200+ unread messages, but may only want an agent to deal with certain ones/topics.

[Brant]

I believe that was answered

@SWAPD

• A shared inbox for all your staff. No longer will you need to chase notifications around. If (for example) one of your teammates picks up a message, it will be marked as read to all others.

[mr_rk_kumar]

Make me your staff I can make great money for you promise @GOAT