Ticket Status: Refund

SWAPD Knowledge Base Checkout Tickets
1

Effective Date: Sep 1st, 2025

Refund – What Does It Mean?

When your Checkout Ticket is marked as Refund, it indicates that the transaction will not be completed in its original form, and the Buyer will receive either a full or partial refund.

Important Points to Note

  1. Method of Refund
    Refunds are processed by SWAPD (operated by VEYYO Limited Partnership, Canada) as Merchant of Record, using the same payment method as the original transaction whenever possible. For example, a payment made via bank wire will normally be refunded via bank wire.

  2. Responsibility for Transfer Costs
    Any third-party transfer fees (e.g., bank charges, crypto network fees) associated with returning funds are the responsibility of the Buyer, unless SWAPD determines otherwise in the Checkout Ticket.

  3. SWAPD Service Fees
    SWAPD service fees are non-refundable, except where explicitly approved by SWAPD staff at their sole discretion.

  4. Subcontractor Errors
    If the refund results from a subcontractor’s clear breach of the Checkout Ticket terms (e.g., non-delivery, misrepresentation), SWAPD may, at its discretion, allocate transfer costs or penalties against the subcontractor.

Reminder: Refund decisions are binding, final, and administered exclusively by SWAPD as Merchant of Record.

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