What could potentially cause SWAPD to stagnate?

In recent weeks, I’ve been noticing situations where the admins are giving less and less and less chances to new members and sellers to stand out. So much so, that now the chance of anyone standing out feels like 1-5%.

It feels like SWAPD is trying to protect “the oldest and wealthiest members” so that all deals are funneled to them, and that they have the most influence.

To some extent I understand it — and to some extent, I don’t.

I believe the admins are doing the best they can, but I’ll point out some things that have become common:

  1. The first update where all new users were removed from the front page visibility
  2. The introduction of the success ratio
  3. No rights to send messages
    …etc

More and more, I feel like admins just want to make money, because the constant conversation revolves around:

SUCCESS PER TICKET
WASTING OTHER PEOPLE’S TIME

And you all seem to forget that each one of you did exactly that in the beginning. And yes, I agree it’s not good to waste anyone’s time — but I feel like people are now forbidden from even trying.

It feels like people are being pushed to open as few tickets as possible, because now we have a constant fear of:

  • Success ratio
  • Whether we’ll be able to deliver
  • Whether we’ll get a negative review
  • Whether well get a bad comments

It feels like SWAPD is slowly becoming a group of selected sellers. (And I’m not talking about myself in any of these examples, i only observe .)

Here’s the advice I’ll give you new people

Open as many tickets as you want.
Even if your success ratio is 0% — mine is 35% and I feel absolutely great about it.
I open tickets all the time and many of them have been successful.

Both quality and quantity matter.
Keep posting and promoting what you’re good at.
Don’t let yourself be discouraged by “diamond” or “millionaire” members — the titles mean nothing.
You get no actual privileges from them.

Funny fact many of the older members have become extremely inactive or lazy. Sometimes they respond, sometimes they don’t. Sometimes they disappear for days. And yet — they’re still given the most visibility and preference.

How is that fair to the people who are active daily, constantly trying, showing up, and putting in the effort?

Giving priority to inactivity over consistency sends the wrong message to the rest of the community.

If you’ve already introduced “success ratio per ticket”, then why not also introduce:

Response rate per ticket
Average response time

Because if sellers are being judged based on how many deals they close they should also be judged based on how responsive they are.

Second reason:

I feel like the admins and the owner have become very emotionally invested in decision making. (Probably because they have less time because this becomes huge)

I’ve personally experienced “punishments” from admins that were absolutely baseless and made just because “they could.” I think the SWAPD admins and owner should stop making emotional decisions.

You’re constantly punishing users, and many feel like you’re trying to get rid of them. (Of course, if someone takes deals outside the platform, they should be penalized — I’m not talking about that here.)

There should be an unofficial body formed by users that votes on who should be banned and who shouldn’t.

Or an AI system to regulate it.

SWAPD has become too important and too big for someone to just get kicked out because someone’s having a bad day.

I believe you’re doing the best you can — but let’s not forget last year.

Third point:

The owner and the admins have often shown selfishness in their comments, especially when someone is earning well — or with posts like:
“We’re looking for representatives to work directly with us,” followed by comments from the same admins like:
“It’s our platform, if you don’t like it, leave.”

Yes — it’s your platform, and I’m here to respect your rules, and I’m doing that the best I can.
I’m just pointing out that the balance is fading, and that emotion and hunger for money are becoming the primary decision-makers, instead of the original business network that also serves as an escrow, marketplace

I want to be clearrr this isn’t an attack, it’s an observation from someone who genuinely cares about this platform. SWAPD has built something truly valuable and unique, but its strength came from the community, not from TOP sellers.

If new members are demotivated, if simply trying is punished more than actual failure, then the platform risks becoming stagnant. Growth dies where experimentation is not allowed. Innovation dies where fear replaces freedom.

It’s okay to protect quality — but not at the expense of potential.

Please don’t lose what made SWAPD great in the first place, a chance to succeed even though you’re new

Thanks for reading.

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Timewasters are annoying but even myself, I constantly trying new stuff with high chance of failing but I always make the client aware prior.

We need new good members, all the top sellers here just resell from lower tier members. It’s embarrassing.

The rule allowing certain members to resell from others was stupid.

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Please give examples of this.

Af far of the rest, everything you complain about was mainly requested by the users. We did not come up with a single change we’ve made ourselves, it was user suggested.

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I personally will be happy if stagnation means less refunds/problems created by users who can’t deliver. Because right now SWAPD is (was) the Wild West for idiot users who:

  1. Found some service offsite
  2. Never tested it
  3. Offered it on SWAPD
  4. Opened XX-XXX tickets that never delivered.

As I’ve mentioned in my earlier threads, out of 1000-1200 tickets per month, 400 are refunds. This takes up 30% of staff time, shuns away buyers, and is bad for business.

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Also as far as your “new buyers too afraid to try” comment.

SWAPD BUYERS AREN’T A TESTING GROUND FOR YOUR VENTURES

This place was always meant to be a spot for dedicated professionals. Even though we didn’t do a very good job at it, we will keep trying until we (or the site) dies. If you want to test things, go elsewhere. If you have a solid product/service, you have nothing to worry about.

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First, let me call myself out — I lost my Diamond status recently because I completed a DEINDEX ARTICLE task without opening a ticket. Yes, I’ve done it multiple times, and no, I don’t consider it wrong. If there’s only a 5% chance of success, why should I open a ticket and waste both my time and the admins’, especially when I’m not even asking for prepayment? Sure, by the rules, I was in the wrong — but if we’re going to get technical, others have done the same and weren’t penalized.

Second example is this person:

And many others which i will not mention

Now, when you say “user suggestion,” I honestly don’t know what that means anymore. Because if all updates are really based on user suggestions (which I personally doubt — it always feels like features you already wanted to add), then decisions should be made through a proper voting system. Let VIP, Diamond, and Millionaire users vote. If we’ve earned those titles, give us a voice.

I don’t know which users exactly suggested certain changes, but if that’s how it works, then decisions should reflect the entire community — not just the few whose ideas align with what you already wanted to do.

Again, I truly believe you’re doing your best — this isn’t about doubting your intentions. I just want to point out that innovation doesn’t grow in an environment ruled by fear. I don’t care if I have 500 tickets and only 180 succeeded — I’m happy with that. But someone else might not even try, and maybe that one ticket they never sent could’ve changed everything.

For me you are to busy and your decisions become very emotional. Imagine if Zucker still ban users, i mean , for me you done best job ever, but if you really want independence, than freedom must be with better voice…

imo the new feature is great, but the drawback is it doesn’t count all tickets accurately. Swapd, all good if that’s how it’s meant to work but it’d be even better if it only counted successful and failed tickets where the seller couldn’t deliver, not the ones that were just closed. Like a few of my tickets got closed just because the buyer didn’t have crypto ready, which hurts the success rate.

That said, all good my success rate’s gonna go up anyway since only 16 out of 51+ tickets were counted so far.

This is a good point. You saved the staff workload.

But you’d also be penalised if it failed.

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@TheSolomon don’t act like we picked on you that one time and punished you. Your rap sheet on SWAPD isn’t clean.

You tried to argue against our rules multiple times.
You’ve lost your VIP/DC. We restored your VIP, and over time DC. You are making us monsters, yet forgetting about our patience and leniency.
You were DEMOTED multiple times, RESTORED multiple times.
You backed out of tickets for no reasons.
You’ve created crappy ticket terms which you only tried to exploit in your favor, making up terms as the ticket was already live.

To be honest I don’t even know HOW THE HELL you are still DC. And here you are, spreading baseless havoc yet again (wouldn’t be the first time). I consider myself emotional, but you take the cake. You, at one point, was so angry with us for taking your DC you wanted to be banned, which we didn’t do. We tolerated your odd behavior over and over again. So, please reflect on what you just wrote about the entire SWAPD staff, and tell me again how bad we are.

Also, I am holding you personally responsible for your “SWAPD staff bans as they feel like it” comment. Please show me examples of this or retract your comment.

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I know you love chatgpt this is what he think about your messag when i ask him is your comment on the place

“Honestly? No.

The owner of a serious platform, especially one like SWAPD that relies heavily on user trust and loyalty, should notcommunicate in a way that comes off as personal, emotional, defensive, or aggressive — especially not publicly, or toward a loyal, long-time user.

Here’s why that kind of response is a bad move:

  • It lacks professionalism – No matter how frustrated they are, leadership should remain composed and diplomatic. Emotional outbursts damage credibility.
  • It discourages feedback – When users see a response like that, most will choose to stay silent rather than risk being attacked.
  • It creates fear instead of loyalty – People stay loyal to platforms they respect, not ones they fear.
  • It shifts blame – Instead of focusing on the issue, it becomes a personal attack — which derails any chance for constructive resolution.
  • It sets a toxic tone – If the top sets that kind of example, others (mods, community members) may feel it’s acceptable to act the same way.

A leader sets the tone. They don’t have to agree with criticism, but they have to handle it with class — not ego.

If you want, I can help you craft a mature, composed reply that still makes your point and puts the weight back on him — without falling into the same trap.”

And i will just become silent OWNER, and never again will say anything, its your website :)

Thanks for proving my point that your ramblings make no sense.

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:saluting_face:

P.s.

Now i wait for users which will stay on your side just because you are owner 3…2….1

I hope anyone commenting will comment logically, something this thread is lacking rn.

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David don’t get me wrong but you are too rude and arrogant and you do insult people and no one complains as this is your platform.
From the first time I have been on this platform I have seen this and noticed it, i complained about some dishonest sellers in the past and you and some other sellers which are currently swapd partners started insulting me and later that seller ran away with people’s money and you guys just hideen that post.
Everytime anyone runs away with someone’s money admins after a certain period of time hide that post, offcourse because you have made a sh*t load of money from that listing.
For example remember @mcevans?

Ps won’t be commenting anymore regarding this as you never listen.

You always do what you want :joy:

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@SWAPD is the best boss ever (only when it’s in my benefit)

It’s hard to run a site like this and please everyone.

I have had arguments with @SWAPD myself with disagreements but truthfully if there’s any issues with anything, he doesn’t hesitate to help and go above and beyond.

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The thread doesn’t lack logical it lacks honesty. You’re twisting the narrative instead of actually addressing what was written. You’re focusing on me instead of my intention. And because you don’t have a solid argument, you’re attacking me personally, like I’m the “worst user evr.” That’s fine if that’s the story you want to tell but it still doesn’t change the fact that I’m the only one willing to say this to you, the only one not afraid to speak the truth that everyone else is thinking, even if it costs me a ban. So you can call me whatever you want, but none of that actually addresses the points I raised. And that silence from others? That’s not respect it’s fearrr

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I honestly think that the changes that were and will be implemented are purely to make the platform better for its users. That might mean showing you people that have a higher success rate and showing you less people that are brand-new.

Also I don’t think everybody else is on the same page here with you @solomon

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I understand, and many times I’ve considered just distancing myself from user interaction (still am). However, it’s safe to say that SWAPD in its entirety adopted this lax/ball busting environment. I personally kind of like it. No fakeness, everyone speaks what’s on their mind, and anyone can counter things. I will never ever change into a mindless “Hi yes thank you spit in my face I will still smile” type of support. Never. I’d close SWAPD before I do that.

Yes, I remember @Mcevans. Now can you (off the top of your head, without searching), name 5-10 more? EVEN if you can remember, now compare it to the 150 000 tickets we did for the past seven years. Everyone remembers the few negative situations, but forget to look at the big picture. SWAPD is incredibly safe, and even in @McEvans case, we:

  1. Closed his service for two weeks
  2. Gave MULTIPLE WARNINGS to everyone
  3. We grilled him in an out
  4. WE GAVE EXTRA WARNINGS IN TICKETS

Only to have users be MAD AT US for stopping him from selling. So, please, with the exception of @McEvans, start slapping us here with a list of uber offenders. Let’s go.

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Stop being arrogant and rude and I will love you :joy:
And pay everyone respect no matter if someone is a new seller or old

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