For months, our users have been asking us to clean up SWAPD from low-quality buyers and sellers. With our move to Canada, we’re taking a big step toward that goal with the 5% Dispute Fee—a necessary change that will make SWAPD safer, more efficient, and more professional.
From now on, any transaction that enters a dispute will incur a 5% penalty fee, paid by the party at fault. If a seller fails to deliver or a buyer makes a false claim, they will pay the price (only during disputes). If both sides contribute to the dispute, they’ll split the fee. We believe that over time, this will basically eliminate low-end users and time wasters, because we know most of members who fall into this category would prefer to be terminated then pay this fee.
At first, this policy may seem harsh, but in time, it will do exactly what our community wants—eliminate unreliable users and make SWAPD a better place to do business. Good users with a high success rate have nothing to worry about. In fact, this change benefits them the most by reducing disputes and improving transaction quality. In addition, the extra potential revenue stream for SWAPD will help us expand and grow.
This change will be implemented along with our new fee structure, once we move our HQ to Canada. We hope this move will help benefit both sides. A cleaner, more trustworthy marketplace means faster deals, fewer headaches, and a stronger platform overall.
Bad actors won’t last long. Good users will thrive. And SWAPD will be better for it. Do you believe this will work? Have alternative ideas? We’re open to discuss this. Nothing is set in stone yet, we’re willing to hear everyone out.
I completely agree with you. Many sellers promise a 100% or 99% guarantee just to attract buyers, but in reality, it’s often a waste of time.
I also have another request: Many users who haven’t verified their IDs are sending messages, often trying to make deals outside the platform. Most of them turn out to be scammers. It would be much better if unverified profiles were restricted from certain actions, such as sending messages and leaving comments.
Just thinking out loud here. Paypal limits dispute replies to one per party once it’s escalated to a claim. I know a lot of disputes here probably result in tens of messages (if not sometimes hundreds). You could consider implementing a similar process. You get ONE response, so make sure everything is included.
Oh my lord, that is a good idea. But then again, I remember MY times dealing with PayPal and it sucked (forgetting to add something/new discoveries/etc). IDK! I like the idea but something to consider, many times things get only revealed only after a long discussion process.
Need to charge the seller a 5% fee payable to the buyer when they fail for wasting their time and the fees the buyer pays on the refund. This will clean things up.
