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I’m not sure how this can be solved exactly but - as someone else pointed out above, for the site to have more strong purchases from big ticket buyers, there has to be a high degree of certainty with certain services or else it is just a ton of a waste of time and really off-putting.
Like, currently I have 2 tickets both of which I’m not really sure if the seller will deliver or not. Its been almost a month for each and lord knows if this will work out or not.
I understand not everything in SMM world can be guaranteed specially tricky services but, some sort of a badge that shows the number of positive and negative tickets for a given thread would be awesome. That will make the sellers more careful when dealing with clients.
Example:
On a thread that does OG Claims and it has badges like ‘SPOTLIGHT’ and ‘INSURED’ and so on -
There should also be - ’5 Positive Transactions’ ‘10 Failed Transactions’ 'Avg Ticket Duration: 50 days’
These kinds of metrics will make it easier for buyers to buy more and from the right place.
If a seller has done 10 tickets and all have taken 60 days, that should be made clear to the buyer.
If a seller has done 15 transactions but 10 have failed, that should be made VERY clear to the buyer.
This way, the buyer can accordingly communicate things to their clients and everyone stays happy.
To address only a small part of your question, going through a user’a feedback should be more than enough in this case (I’ve actually gone ahead and taken a look at the sellers’ feedbacks in your tickets too, and it should more or less give you a very good idea of if they’ve ever even delivered the service or not).
Kind of, but, not really. Given the good nature of people that are on this site, I’ve seen people don’t really prefer to give negative reviews at all. I personally have had tickets where seller didn’t deliver, I didn’t feel like giving the seller a bad review.
At the same time, since everyone can give a review, lets say I have a ticket from a seller who didn’t deliver, and I gave him a bad review, he can very well give me a bad review just to get even.
A dedicated tab with all listings might be one of the best things you can implement on this website. The Activity tab is sometimes hard to navigate through, in order to find all your listings when you want to bump/edit/overview them
Letting people analyze the audits and to decide on their own might be a far better idea than asigning a score and telling whether it failed or not
Switching audit providers might be a good idea as well, cause there is no way on earth accounts that get on average 10-50 million impressions a month for years on end should fail an audit
I know fee’s are in place for you guys to make money for obviously being the middle man. But some of us aren’t invested into Crypto and when you bring up inflation or prices being to high- adding oh the percentage of PayPal fee can be discouraging to buy new accounts. That’s just a personal opinion and mean no harm, I know you have staff to employ etc.
A virtual store to buy cool usertitles and other cool things. You can buy them with credits you earn for being active in the community, e.g.: Getting likes on a reply or topic, login streak, good buyer/seller feedback etc
Reputation system separate from transaction feedback. Then we can give positive or negative reputation to users without needing ticket numbers, this could be great to -rep users that do not take the time to read the requirements in a seller’s topic and waste people’s time. And then we can +rep users that are HQ and respected.
The amount of +rep and -rep a user can give should be based on VIP, Diamond, etc
In order to save time on tickets, my humble 2 cents:
-Collect ‘what type of email associated with account’ , ‘payment details i.e bitcoin address , grace period requirement from buyer side’ when opening the ticket itself
-If we say not grace period not required, then no need to reconfirm again the same thing
-Keep a cap on time given for transfer to buyer, once seller shares credentials. For eg i have a ticket where it has been 3 days since I have shared credentials, no word from buyer yet:)
Just some suggestions where I think we can actually save time on ticket and avoid unnecessary to and fro, specially when everyone works in different timezones:)
I’d like to add on your suggestion to collect information in a ticket:
Ability to create message templates (like canned replies) that can be linked to buttons to put in a topic.
For example: I create a message template named “IG Username Claim Request” and place it in my topic.
Then, when a prospect clicks that button in my topic, it automatically creates a new message draft addressed to me with the template pre-filled like canned reply. In this claim example, the new message draft would look like this:
Message:
Current Username: [PUT CURRENT USERNAME HERE]
Desired Username: [PUT DESIRED USERNAME HERE]
Is the placeholder a public figure? Please specify: [SPECIFY HERE]
Payment Method: [PUT DESIRED PAYMENT METHOD HERE]
Please do not bump this message within 24 hours of sending it.
This would make service providers’ life so much easier and finding relevant message conversations in the inbox too.
The payout to the seller should be immediately released after the grace period
it’s so frustrating to wait for 24 hours for the grace period to end and then for up to more.48 hours.
also something like that within the checkout ticket so the seller and the buyer could leave a review for each other on the same page.
instead of browsing the feedback page
