Quick Rules

SWAPD Knowledge Base
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Effective Date: Sep 1st, 2025

SWAPD Quick Rules

For the benefit of our new members who may not have reviewed our full Terms of Service, here’s a short summary of the most important rules. These guidelines will help ensure a smooth, professional, and secure experience on our platform.

  1. Professional Conduct – SWAPD is a business-first environment. Treat everyone with respect and keep all communication professional.

  2. Mandatory Checkout Tickets – All transactions must be processed through our checkout system, unless our staff specifically authorizes another method.

    :warning: Transactions conducted outside the checkout system are not protected by SWAPD policies, dispute procedures, or refund rights.

  3. Privacy of URLs/Handles – Do not post property URLs or @handles publicly. Share them only in private messages or when asked by staff.

  4. On-Site Communication – Keep all communication inside SWAPD. Attempts to move deals off-platform are not allowed.

  5. Limited Liability – SWAPD provides the platform and payment processing as Merchant of Record, but is not responsible for the quality, performance, or future stability of user-provided goods and services.

  6. Verification Compliance – You must promptly comply with any requests from SWAPD to verify your identity, items, or services. AML/KYC checks are required and handled securely through SumSub.

  7. Seller Obligations – Sellers (Subcontractors) must deliver the property or service in full accordance with the Checkout Ticket before payment is released.

Please note that these rules are a simplified summary of our Terms of Service. They may be updated at any time without prior notice, so we recommend checking back regularly.

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