Clarification re: Selling courses - cc @TheSolomon

Discussions
1

Since your thread was closed, I wanted to clear something up:

@Hooper suggested using Privnote to share your course so admins can’t access it. This is not currently allowed

That being said, I agree that admins shouldn’t access sensitive content unless a dispute arises, or if there are security or legal concerns with the material. Otherwise, there’s no need for unpaid individuals to view it. However, requesting to close the ticket before the buyer has even received the product is concerning. You should deliver the product and allow the buyer to confirm receipt before the ticket is closed. Whether they’re satisfied with the content is a different issue, but the delivery must be confirmed first.

Ultimately, staff can decide what works best, and maybe that’s for the better—but that’s just how I see it.

References:

cc @TheSolomon @SWAPD

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I’ll tell you what - some users include their offsite communication handles, so I don’t see any reason why any members should be afraid or disagree with us reviewing it, unless they have something to hide.

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3

Agree. Perhaps that’s why the changes were made.

4

“Today you are admin tomorrow meybe not, but knowledge stay forever” and this is not about you brant. Example before couple days you fires one admin but he still accses free each course via your ticket. Meybe each of you start your own reputation company far away from website with all our knowledge (and i dont speak only about my course) ? So why i need to think about it i just want simple things, if you alredy offer “non refundable ticket for mentorship “ than your existence and “watching” that ticket is not necessary. If ticket is not refundable than ITS FIXED! If buyer agree on that than i dont see a reason why are admins included there?

Even if SELLER deliver course which not worth ticket is non refundable because who are you to know if course work or not in first day in ticket?

Some people think something “not work” on purpose because they want course method and money.

And what seller get? He get 0 money , revelad course etc…

So please be specific if ticket IS NOT REFUNDABLE UNDER ANY CIRCUMSTANCES than admins not need to review noathing there. It all up to buyer if hee agree or not…

5

Fundamentally you’re right, but if they had concerns about members sharing contact information in courses, which isn’t allowed, then their position is valid. Their platform, their rules.

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I will try to answer this.

This statement seems like you don’t trust SWAPD enough to make such claims. Just so you know:

  • We don’t keep your courses.
  • We will not sell your courses to others.
  • We will not use your methods to offer the same service, either on SWAPD or offsite.

We can’t let members sell anything they want because it could lead to risky or unauthorized activities. For example, I once saw a member selling a mentoring course via PDF while sharing offsite contacts, which is not allowed. I had to remove it immediately.

If we don’t control this, you know what will happen?

User A will sell a course to User B and then share his offsite contact info to either scam User B or just move the conversation off-platform, which is against our terms.

There’s a lot more to say about this. Many cases show that when users take communication offsite, it often ends in scams.

Again, I’m not saying you would do this. But if you were in our position, I believe you’d do the same - unless you’re just working to get the job done, and that’s it.

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Why are you even here if you don’t trust SWAPD?

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Ideally, staff shouldn’t have access to information that’s meant for the buyer only. It’s not about trust—proprietary info isn’t something you share, no matter how much you trust someone, because money can drive greed in a competitive world. That said, people in the past have shared contact info to communicate off-site, so the policy makes sense here.

I didn’t intend to open a big debate. Just wanted to let @TheSolomon know that privnotes are not an option, as someone else suggested. Didn’t want him to get into trouble

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My question was directed at the creator of the original thread - sorry for not being clear. And while I understand your point about access to sensitive information, I think it’s necessary for the staff to have that access in order to do their job effectively. Besides, I think this whole argument is a bit stupid, as in this case the buyer could leak the method or course to anyone anyway, lol.

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11

If you’re concerned about staff accessing specific methods, trust me, we’ve likely seen it before. SWAPD is built on trust, which is why we’re successful. With all due respect, I’m not interested in your method, and if I were, I’d buy it on-site like anyone else. We’ve handled thousands of dollars through tickets—questioning us should be the last thing on your mind.

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12

In the past, I had thoughts about creating user-only dropboxes for such situations, but passed on it because:

  1. Not too many “secret” things are sold on SWAPD
  2. You are the first person to complain

In short, it is not a cost-effective upgrade.

13

Valid points, in my opinion, from both @goat and @thesolomon.

No one is questioning the integrity of SWAPD’s staff, but trade secrets should remain confidential unless there is a dispute.

However, there does appear to be a conflict of interest. Many of SWAPD’s staff also sell social media services both onsite and offsite.

Since 2020, SWAPD has generated $50M in sales, with commissions likely closer to $4M, making it a ~$1M per year business before tax.

On the other hand, Goofy generated over $1M from selling unbans onsite in under half-year. 1999 did over $80,000+ in sales onsite just last month. Equally if not more income potential selling some services offsite too at very high markups.

My point being there is incentive to use any information or methods for financial gain offsite does exist, especially when talking about multiple 5, 6, and 7 figure amounts, whether through a method or contact.

It seems like any offsite chat or video conferencing software, which both parties can join and record independently from SWAPD, would resolve this issue easily.

Recordings can be used in the event of a dispute with pre-made and trusted solutions, instead of an incorporating a user-based dropbox. However, this breaks the rule against offsite communication, hence the conundrum…

Might make sense to allow that type of communication for method/mentorship only tickets, but I understand from SWAPD’s other post the goal is to crackdown & take action against any offsite communication, instead of opening it up to this specific use-case.

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14

The ideal solution would be to have a shared Dropbox that only Swapd has access to from the admin side. As you mentioned, Goofy and 1999 earned a significant amount from selling services, so it would be challenging to avoid using proprietary information or knowledge if you’re an admin and come across it, whether intentionally through a ticket or because it was assigned to you. Anyone could be tempted if the potential profit is in the six- or seven-figure range.

15

I agree, valuable info/methods should not be visible by the admins/staff.

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16

They should be but only by Swapd

17

I want to emphasize that I do not think 1999 or Goofy would use a method learned from a ticket and all admins are trusted in my opinion.

However, a conflict of interest does exist with some admins so I wanted to point that out.

If I were @Hooper selling that method, I would not want to send the details over swapd either. I would prefer contact via a platform / software that can’t be read by others.

I don’t think allowing only SWAPD to see contents is good solution either and contents should only be shared if there’s a dispute.

I don’t think he would do this as trust is the pillar of this community, but nothing is stopping him or any other admins from making a 2nd or alt account to start selling smm services onsite from a learned method.

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