Paxful.com is now evil and we consider it an enemy.
Just a short day ago we believed that we’ve finally found a great company to host our crypto on. From the awesome TrustPilot reviews to random positive articles found on the web. On top of it, the platform featured everything we needed. We’ve verified ourselves to the highest possible level, funded our wallets with 100 000 USD in various crypto, only to have those assets frozen not even 24 hours later.
Hi! Your assets are frozen for violating terms of service. You can’t withdraw your money.
– Paxful
That’s the only response we’ve received. To add insult to injury, we were instructed to talk to an artificial intelligence bot who only started a support ticket. After reading some horror stories on Reddit, we don’t expect to hear from them any time soon.
Do NOT use Paxful.com, ever.
After doing some research, a large number of victims are popping up all over the web. These poor souls landed in the same situation as us. Tens of thousands of dollars were frozen by Paxful, with no proper customer support. Some victims have been waiting 6 months for a response, and many of them never recovered their funds. There is no phone number you can call, no email you can write, you can only talk to an AI-chat bot who will start a support ticket for you the will lead to nowhere. Our company has filed complaints with the IC3, FTC, SEC, and BB against Paxful Holdings Inc. The company finally reached to us via email, but they have told us that our funds are on hold and they’re unable to tell me when their “internal review” will be completed.
Yet again, we’re in the same spot we were when we lost our previous wallet (Binance)
Don’t worry, your deposits are safe.
We don’t have access to them but we will not let you down and will cover (if needed) any lost funds. We will also not let this go lightly and will fight this if they don’t respond in a timely manner.
Until further notice, every single crypto-penny will now be stored on hardware devices. We no longer trust any third-party wallets with your allocated SWAPD funds. We wanted to have an online wallet for convenience, but it seems this is becoming an impossible task.
Until further notice, incoming/outgoing crypto payments will suffer delays.
Using hardware for sending/receiving crypto is inconvenient. It relies on one person who holds the keys to do all the work. So, starting today, and until further notice, the following changes will occur:
- Incoming crypto payments will be confirmed twice a day. Morning and night time, central European time.
- Outgoing crypto payouts will follow the same schedule. Once in the morning and a second time during the night hours. Again, in central European time.
Note: PayPal and bank wire payments are not affected.
Thank you for reading and we apologize for this recent mayhem.
If so , please tell us and we will try our best! we are with you! 
