Dispute - What Does It Mean?
When a ticket’s status is marked as dispute, it signifies that both the buyer and seller have mutually acknowledged their inability to reach a resolution during a problematic transaction. In such cases, members agree that they require staff intervention to address the issue. SWAPD staff will request final statements from both parties before making a conclusive decision.
Keep in mind, we strongly discourage the initiation of disputes.
In the vast majority of situations, finding an amicable resolution is the preferable course of action. It’s important to note that during a dispute, the SWAPD staff will make a judgment based on the available information, and this decision is final and cannot be appealed. Therefore, it is in the best interest of both parties to strive for a peaceful resolution. Even if a dispute has been initiated, there are alternative methods to resolve a problematic transaction, including:
- Offering partial refunds
- Considering installment refunds
- Providing replacements
- Prorating the transaction
- Reattempting or restarting the service
- Collaborating on a different approach
Be cautious, as the outcome may not favor you!
Users who initiate a dispute and subsequently lose it may be placed in our Safety Concern Group. This applies only to extreme cases, such as account pullbacks or hacked properties, and instances where either the buyer or seller has clearly engaged in wrongdoing.