Dispute – What Does It Mean?
When a Checkout Ticket is marked as Dispute, it means the Buyer and Subcontractor have failed to resolve a transactional issue on their own, and SWAPD staff (operated by VEYYO Limited Partnership, Canada, as Merchant of Record) will step in to make a binding decision.
During a dispute, both parties will be asked to provide final statements and evidence. SWAPD staff will then evaluate the Checkout Ticket terms, timelines, and submitted materials before issuing a conclusive ruling.
Important: Disputes Are Strongly Discouraged
In most cases, it is better for Buyers and Subcontractors to work toward an amicable solution. Disputes transfer full decision-making authority to SWAPD, and the outcome is final and non-appealable.
Alternative resolutions may include:
- Partial refunds
- Installment-based refunds
- Replacement of goods/services
- Prorated adjustments
- Reattempting or restarting the service
- Modifying the approach to delivery
Be Cautious – The Outcome May Not Favor You
Because SWAPD (as MoR) is the legal custodian of all funds once paid, our ruling determines whether funds are released to the Subcontractor, refunded (minus applicable fees) to the Buyer, or handled through an adjusted resolution.
SWAPD also reserves the right to apply a 5% dispute administration fee, at its discretion, to cover the cost of staff time and compliance oversight. This fee may be deducted from the losing party or from the overall transaction amount.
Members who engage in misconduct during disputes (e.g., property pullbacks, hacked assets, deliberate misrepresentation) may be permanently placed in the Safety Concern Group, resulting in restrictions or removal from the platform.