Effective Date: Sep 1st, 2025
This Buyer Responsibilities Policy (“Policy”) is issued by VEYYO Limited Partnership, a Canadian limited partnership operating the platform known as SWAPD.co (“SWAPD,” “we,” “us,” or “our”), in its capacity as Merchant of Record (MoR). This Policy forms part of the contractual framework governing all Transactions on the SWAPD.co platform. By participating in a Transaction as a Buyer, you expressly agree to the obligations, disclaimers, and limitations set forth herein.
1. Buyer’s Duty of Due Diligence
SWAPD administers a moderated marketplace and undertakes reasonable measures to verify compliance with platform rules. Notwithstanding such measures, Buyers remain solely responsible for conducting their own due diligence prior to entering into any Transaction. This includes, without limitation:
- Verification of Statistics – Requesting recent and historical performance data from the Subcontractor and declining to proceed if unsatisfactory.
- Inquiry into Restrictions – Determining whether the property has been subject to suspensions, removals, name-change restrictions, or other limitations that could affect its use or value.
- Authenticity Checks – Taking reasonable steps to confirm that the property is not stolen, hacked, or otherwise compromised.
- History Assessment – Confirming whether the property was developed organically or through automated methods, paid promotion, or other artificial means, and verifying whether associated credentials (such as the original email account) are included where relevant.
Failure by the Buyer to conduct adequate due diligence shall not constitute grounds for a refund outside the scope of SWAPD’s Refund Policy.
2. Scope of SWAPD’s Role
SWAPD’s role is limited to that of Merchant of Record. SWAPD contracts directly with Buyers for the purpose of processing payments, issuing invoices, and administering Transactions. SWAPD is not the provider of the goods or services offered by Subcontractors and makes no representations or warranties regarding their quality, legality, or fitness for purpose.
Accordingly, SWAPD shall not be responsible for:
- Properties or accounts that are hacked, stolen, or later recovered by third parties;
- Properties with low or undesirable engagement or performance metrics;
- Hidden defects, complications, or limitations not disclosed by the Subcontractor;
- Properties unpublished, suspended, banned, or otherwise restricted by external platforms;
- Loss of verification status, platform features, or benefits subsequent to the Transaction.
All such risks are assumed exclusively by the Buyer.
3. Grace Period and Payout Policy
Upon receipt of payment from the Buyer, full legal title to the funds transfers to VEYYO Limited Partnership as Merchant of Record. Buyers are granted a grace period, as specified in the Checkout Ticket, to inspect and confirm whether the goods or services delivered by the Subcontractor conform to the agreed Transaction terms.
During this period, SWAPD may defer payout to the Subcontractor in accordance with platform rules. At the conclusion of the grace period:
- If no dispute has been raised, VEYYO will finalize the Transaction and remit payment to the Subcontractor.
- If a dispute is raised within the grace period, VEYYO may, at its sole discretion and in accordance with the Refund Policy, issue a refund to the Buyer or withhold payment from the Subcontractor pending resolution.
The standard grace period is twenty-four (24) hours unless otherwise stated in the Checkout Ticket.
4. Buyer Conduct and Prohibited Actions
Buyers acknowledge that all goods and services are provided by independent Subcontractors. Refunds, chargebacks, or payment reversals initiated outside the scope of the platform’s Refund Policy are strictly prohibited. Aggressive or abusive behavior directed at Subcontractors, SWAPD staff, or VEYYO may result in suspension or termination of platform access.
5. Cross-References
This Policy should be read together with: