SWAPD has a couple of rules is enforces very strictly. The first one is no communicating off-site, and the second one is no listing URLs/@handles out on the public topics. The second rule is a no-brainer, really. But, many of our members (even old ones) have a problem with rule number one. This is why we want to discuss this with our members, so they better understand why we have such strict rules in place. As of 14.05.2018, we have 2000 members with over 15% that are currently banned, and a huge chunk of those users was kicked out for breaking our no communication rule.
“LoL SWAPD only does this so they get their cut!”
We see this all the time. Members try to sway other members off-site with the reasoning that we only do this to make sure we get our cut. Let us make one thing clear, it was never, ever, our intention to maximize profits via this rule, it wasn’t how we approached this issue at all. While developing SWAPD, we looked at every other marketplace forum in the same niche. We’ve noticed that 100% (I say this without exception) has a really bad reputation. If you Google the other websites, you are bound to find a bunch of “Hey, I was scammed on XXXXXX by SOME guy” topics. Quite often, the platforms where these scams happened did nothing wrong, it was the users who didn’t follow the rules, got cheated, then cried foul play on other websites. And here is where we found a huge problem. Most forum marketplaces aren’t heavily moderated, which leaves the users to do what they want, and that opens the door for scammers and malfeasance. We wanted to avoid that, we’ve noticed that no matter how many rules you have in place, people will still do what they want if the rules aren’t proactively enforced.
Here is the type of scenario we wanted to avoid:
- User A is selling a property.
- User B is buying a property.
- User A tells user B to go off-site, to save money.
- User B complies.
- The transaction goes wrong, user B gets cheated.
- User B now holds a grudge and is unhappy.
User B will now go on to other sites and start topics such as “SWAPD? I was cheated by a member there.” Even if user B doesn’t directly hold SWAPD responsible, a topic like that will scare a potential new user from joining. Hardly ever people get into the specifics while researching a company. They Google for reviews, and if they see a bunch of “got scammed on X site” results, they mostly won’t even click them, and will just avoid the website in general.
This is why we strictly enforce this rule, we don’t want to be dragged into something we had no control of, simply because a user didn’t feel like following our rules.
People don’t read our TOS
Most new members don’t read our Terms of Service and have a vague idea of how we work. They get the feeling that this is a safe place, because people get ID verified and whatnot. This causes them to drop their guard, and they’re more willing to go off-site to do their bidding. We want to make it clear, whether you’re a new or old time member, communicating off-site is a strict no-go zone. While we do appreciate our regular members and old-time clients, we won’t have a problem pulling the trigger if we see this rule violated. Over the years of being in this business, we have been cheated by the closest of clients, some who were close friends for years. This is why we will always keep our guard up and this is why we always tell clients to use a middleman, even if you conducted a transaction with someone for 100 times.
“The admins of SWAPD are psychopaths.”
Yes, we’ve seen some harsh opinions, and we keep getting really nasty hate-mail from banned members. But, we can count on one hand the number of people that have been cheated here, and with the exception of one, they all received a refund. The one person who didn’t receive it had questionable motives/history. Which other websites within the same niche can claim the same? Where am I getting at? Yes, we may seem cold. Yes, our rules are strictly enforced. Yes, we may not be the friendliest site. But, you all know that this is a very hostile environment to work in. Since the things we deal with are virtual in nature, people don’t have a problem cheating others. Our priorities are to keep transactions safe, over everything, including income. Just last night one of our old time members received a ban for communicating off-site. The first thing he does is emails our support and tries to barter his way in with “hey, I am about to do a 4K transaction on your site, you sure you want to pass up on that commission?” Just so you know, we declined. We will pick safety over money every day.
We believe that the main product that we sell are not accounts, websites, or pages. It’s safety, we sell safety (that should be our slogan). We’re here to make sure what you’re selling will get to the buyer, and that the buyers’ funds will get to you. That’s it!
Thank you for using SWAPD and thank you for reading this unnecessary blog entry